Conneccto

Refund & Return Policy – The Conneccto

By using this website and purchasing supplements from The Conneccto, you agree to comply with the following terms. If you do not agree, please do not use our website.

1. Product Availability and Pricing

  • All supplements are subject to availability.

  • Prices are listed in USD and may change without notice.

  • We reserve the right to limit quantities, discontinue products, or refuse service at our discretion.

2. Orders and Payments

  • Customers must provide accurate billing and shipping information.

  • By placing an order, you confirm all payment methods are valid and authorized.

  • The Conneccto may cancel or refuse any order due to suspected fraud, pricing errors, or product unavailability.

3. Shipping and Delivery

  • Delivery times are estimates and may vary by location, carrier, or external factors.

  • Customers are responsible for providing correct shipping information at checkout.

4. Refunds & Returns

Customer satisfaction is our priority. If you are not fully satisfied with your supplement purchase, we’re here to help.

4.1 30-Day Return Eligibility

You may request a return within 30 days of delivery if:

  • The product is defective or damaged

  • You received the wrong product

  • The item is unused and in its original, sealed packaging

To qualify for a return:

  • Product must be in original condition

  • Proof of purchase (order confirmation or receipt) is required

Non-returnable items:

  • Opened or partially used supplements

  • Clearance or final sale items

  • Gift cards (if applicable)

4.2 How to Request a Return

Contact us within 48 hours of delivery if the item is defective, damaged, or incorrect. Provide:

  • Full Name

  • Order Number

  • Reason for return

  • Photos (if damaged or incorrect)

📧 Email: contact@conneccto.online
📞 Phone: (571) 516-6713

Important: Wait for return approval before sending items back.

4.3 Return Shipping

  • Customers are responsible for return shipping unless the return is due to our error.

  • Use a trackable shipping service; The Conneccto is not responsible for lost returns.

4.4 Refund Process

  • Once we receive and inspect your return, we will notify you of approval or rejection.

  • Approved refunds will be issued to your original payment method within 5–10 business days.

  • Shipping fees are non-refundable unless the return is due to our error.

4.5 Exchanges

  • Exchanges are available only for defective, damaged, or incorrectly shipped items.

  • Contact us to arrange an exchange.

4.6 Order Cancellations

  • Orders may be canceled within 12 hours of purchase if not yet processed or shipped.

  • After shipment, all returns follow the 30-day return policy.

4.7 Late or Missing Refunds

If you haven’t received your refund:

5. Limitation of Liability

The Conneccto is not responsible for indirect, incidental, or consequential damages, including lost profits or revenue.
Total liability is limited to the amount paid for the product in question.

6. User Responsibilities

  • Provide accurate information

  • Use the website lawfully

  • Avoid fraudulent or abusive activity

7. Third-Party Links

Our website may include links to external websites. The Conneccto is not responsible for their content or policies.

8. Governing Law

These terms are governed by the laws of the United States and the State of New York. Disputes will be resolved in New York courts.

9. Changes to Terms

We may update these Terms at any time. Updates will be posted on this page with the revised effective date.

10. Contact Information

The Conneccto